FAQs 1 — Form Plus Pilates

Terms and Conditions

a maximum of 12 people (reformer) and 8 people (mat) can participate in Form Plus Pilates group classes.
for safety and hygiene reasons socks must be worn in every class.
classes run for a total of 50 minutes
Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.
Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse you participating.
- You must be at least 16 years of age to attend group classes.
- Children are not permitted at the studio during classes.

Cancellations or rescheduling group classes must be done through MINDBODY at least 6 hours prior to the class start time to avoid losing your session (Foundation members + Unlimited members incur a $10 late cancellation fee). We do not accept cancellations made by email, phone, text or social media.
Form Plus Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
Group classes require a minimum of 2 clients to run. If this is the case up to 2 hours before the class starts, unfortunately the class will be cancelled. Form Plus Pilates will contact you via phone or email. You will not be charged and your session will be refunded.

If you reserve a space in a class and do not show up without cancelling through MINDBODY, you will lose your session (for class packs/casual classes) or $10 no show fee will be deducted from your account (memberships).

Class bookings are essential and must be made through the MINDBODY app or our website.
Bookings can be made 30 days in advance.
If a class is full, you can add yourself to the waitlist.
Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session.
Introductory offers will activate from the date of purchase.
Class packs will activate from the date of purchase.
Form Plus Pilates may change or substitute any instructor at any time without providing notice to clients.

Memberships may be paused with minimum 1 week written notice. The minimum pause time is 7 days.
Members will only be able to pause their memberships for a total of 6 weeks in one calendar year.
In the event you wish to terminate your membership, you must give 2 weeks notice in writing to henny@formpluspilates.com. Failure to do this will see you incur 2 weeks of debits still to be charged to your card. If this is the case, you may still use your membership until it expires. Alternatively you can always pay 2 weeks of your membership fee upfront.
If you would like to downgrade your membership from unlimited to lite we require 2 weeks notice in writing. You can still use your full membership for the 2 week period.

Form Plus Pilates can accommodate pregnant clients under 15 weeks in all classes except Reformer Jump unless you are experiencing complications in your pregnancy.
Pregnant clients over 15 weeks are only permitted to attend Core Mat Pilates, Technique Reformer and Mama and Mini classes.
If you are new to reformer pilates, we highly recommend starting with private sessions and/or our Reformer Essentials classes in order to learn the modifications required for pregnancy - please email henny@formpluspilates.com to arrange this..
Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer and mat pilates classes.
Post natal clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer or mat pilates classes. Please note, you may only bring your baby to our designated Mama + Mini Reformer Classes. Babies may attend until 9 months of age or they are mobile, which ever comes first.

Participating in any form of exercise at Form Plus Pilates with a Medical Condition is done entirely at your own risk.
Prior medical conditions or injuries require written clearance from your doctor before class participation.
We recommend seeking medical clearance if you have any pre-existing health conditions prior to starting a new type of exercise. Our instructors have the right to remove you from class if they feel it is unsafe for you to continue.
Our classes are group classes and our instructors must give equal time to all clients. If it seems that you need further attention they will recommend private classes, in which case the studio manager will get in touch.
Form Plus Pilates instructors and staff are not physiotherapists or medically trained. Therefore they are not trained to diagnose or give individualised opinions on your health condition, we will always recommend seeking help from a trained medical professional.

Align & Thrive Challenge pack ($149 for 15 classes - from here on it referred to as ‘the challenge pack’) is only available to non-members.

Current members are unable to pause their current membership to purchase the challenge pack.
Members on the Unlimited membership can sign up to the challenge in studio and participate in the challenge.
Lite members, if you would like to sign up to the challenge please get in touch via stretch@formpluspilates.com to discuss membership options.
The 5 extra classes to train for free prior to the start of the challenge (July 1st 2024) will expire on Sunday the 30th June 2024.
The challenge pack is only valid for the month of July and will expire on the 31st July 2024. Any unused classes will expire. No extensions on challenge packs are available.
Challenge packs are non-refundable.
If challengers use their 15 classes up prior to the end of the challenge, any extra classes participants wish to book will be done at their own expense.
Please make sure you have your notifications turned on for waitlists and be aware of your place on the waitlist for classes. No extra classes will be returned to your pack if you gain entry into a class from a waitlist and don’t attend, this class will disappear from your account.
To gain entry into the grand prize participants must complete all 15 classes. For an extra entry into the grand prize participants must complete all mindfulness challenges on top of the 15 classes.